Top Citation Signal
Legal

Terms of Service

The agreement between you and Top Citation Signal — what we sell, how audits are paid for and delivered, what you may do with your report, and how liability is allocated.

In plain English

These terms govern your use of topcitationsignal.com and every report you buy from us. The most important clauses are the non-refundable nature of the audit (section 7), the absence of any guaranteed outcome (section 12), and the limitation of our liability (section 16).

This summary is for orientation only — the full text below is what governs.

Last updated: 28 July 2026

These Terms of Service (the "Terms") form a binding agreement between you and [REGISTERED NAME], [COMPANY OR VAT NUMBER], of [REGISTERED ADDRESS], Israel ("Top Citation Signal", "we", "us", "our"), which operates the website at https://topcitationsignal.com and the services described below (together, the "Services").

By accessing the site, creating an account, running a report, or buying an audit, you agree to these Terms. If you do not agree, do not use the Services.

If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" means that organisation.

1. Definitions

  • Snapshot — the free AI Visibility Snapshot: a limited, automated measurement of a domain's visibility across AI engines.
  • Audit — the paid Complete AI Authority Audit™: a made-to-order report generated specifically for a domain you submit.
  • Rankings — the category rankings, Signal Scores, grades and brand profiles we publish on the site.
  • Report — a Snapshot or an Audit, and any file, export or download we make available as part of it.
  • Order — your purchase of an Audit.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a contract. The Services are built for businesses and professional users; they are not directed at children and we do not knowingly collect data from them.

3. Accounts

Some Services require an account, created by signing in with Google. You are responsible for everything that happens under your account and for keeping access to your email and Google account secure. Tell us at reports@topcitationsignal.com promptly if you believe your account has been used without your permission.

We may suspend or close an account that breaches these Terms or our Acceptable Use Policy.

4. What we provide

4.1 Snapshot. We offer a limited number of free Snapshots per account. Free usage is a courtesy, not a contractual entitlement — we may change, limit, meter or withdraw it at any time.

4.2 Audit. When you place an Order, we generate a new report for the domain you submit, using automated analysis, live queries to third-party AI systems, and public web data available at the time we run it. The Audit is produced on demand and specifically for you. It does not exist before you order it, and it is not resold to anyone else.

4.3 Rankings. The Rankings are our own editorial and analytical work product, published independently. They are governed by our Rankings & Editorial Disclaimer.

4.4 Changes. The Services evolve. We may add, change, or discontinue features, scoring components, categories and methodology at any time. Where a change materially reduces what you have already paid for and not yet received, contact us and we will make it right.

5. Right to decline

We may decline or cancel any Order before generation begins — for example where the domain is unlawful, is not a genuine business site, is inaccessible to our systems, or where we suspect fraud or a breach of these Terms. If we decline an Order you have already paid for, we refund it in full.

6. Prices, payment and tax

6.1 Prices are shown on the site in the currency stated at checkout and may change at any time. The price that applies to your Order is the one displayed at the moment you pay.

6.2 Payments are processed by Stripe. We do not receive or store your full card number. Your payment is also subject to Stripe's own terms.

6.3 Prices are exclusive of any VAT, sales tax, GST or withholding that may apply, unless the checkout states otherwise. Where we are required to collect tax, it is added at checkout. Any tax you owe in your own jurisdiction is yours to handle.

6.4 You confirm that the payment method you use is yours, or that you are authorised to use it.

7. Audits are non-refundable

7.1 Each Audit is a bespoke digital information product, generated on demand for the domain you submit and delivered to you immediately. Once generation begins, the Order is non-refundable and cannot be cancelled.

7.2 Before you pay, you are asked to tick a box confirming, in substance:

"I ask you to begin generating my Complete AI Authority Audit™ immediately. I understand it is produced on demand specifically for my domain, that I therefore lose any right of withdrawal or cancellation once generation begins, and that this purchase is non-refundable."

That confirmation is recorded with your Order. Generation does not begin until you give it.

7.3 This reflects the nature of what you are buying: the entire cost of an Audit is incurred at the moment it runs, and the deliverable — analysis of your own domain — cannot be returned, un-read, or resold.

7.4 Nothing in this section limits your statutory rights. In particular:

  • Where you deal as a consumer under Israeli law, the Consumer Protection Law, 5741-1981 and the Consumer Protection (Cancellation of a Transaction) Regulations, 5771-2010 apply according to their terms, including the exclusions those rules themselves set out for information products.
  • Where you are a consumer in the EEA or the UK, you have a 14-day right of withdrawal for digital content that is lost once performance begins with your prior express consent and acknowledgement — which is exactly what clause 7.2 records.
  • Wherever you are, if we charge you in error, charge you twice, or fail to deliver, we correct it.

7.5 The complete position, including what we always put right and how to raise a problem, is in our Refund Policy, which forms part of these Terms.

8. Delivery

Generation typically completes within minutes of payment, but timing is an estimate, not a promise — the Services depend on third-party AI systems whose availability we do not control.

Your Audit is delivered inside your account as an interactive report and a downloadable file. Keep your own copy of anything you need to retain. We aim to keep purchased reports available in your account, but we do not undertake to host them indefinitely.

If your Audit fails to generate or is materially incomplete because of a fault on our side, we will re-run it at no charge. If we cannot deliver at all, we refund you in full.

9. Your licence to use a Report

Subject to payment and these Terms, we grant you a perpetual, worldwide, non-exclusive, non-transferable licence to use your Report for your own internal business purposes, including sharing it inside your organisation and with advisors working on your behalf under a duty of confidence.

You may quote short extracts publicly with attribution to Top Citation Signal and a link to topcitationsignal.com.

You may not, without our prior written consent: resell, sublicense, syndicate or distribute the Report; publish it in full; use it (or its structure, prompts, scoring logic or outputs) to build, train or benchmark a competing product or model; or remove our branding or notices.

10. Our intellectual property

The Services, the Rankings, the Signal Score, the eight signal framework, the methodology, the site, its content, design, software and our names, logos and marks — including Top Citation Signal, Complete AI Authority Audit™ and Personalized Authority Asset Plan™ — are owned by us or our licensors and are protected by intellectual-property law. Except for the licence in section 9, no rights are granted to you.

Third-party names and marks — including those of AI platforms and of ranked brands — belong to their respective owners and are used for identification and commentary only. See our Rankings & Editorial Disclaimer.

11. Your inputs

You are responsible for the domains, URLs and information you submit. You confirm you have the right to submit them, and that doing so does not infringe anyone's rights or breach any obligation you owe.

You grant us a licence to process what you submit in order to provide, secure, support and improve the Services. We handle personal data as described in our Privacy Policy.

12. AI-generated analysis — accuracy and outcomes

12.1 The Services measure and analyse the behaviour of third-party AI systems, and are themselves produced with automated and AI-assisted methods. Those systems are probabilistic. Identical questions can produce different answers at different moments, and outputs can be incomplete, out of date, or wrong.

12.2 A Report is a point-in-time measurement and our professional opinion based on the data observed at the time it ran. It is not a statement of fact about any AI platform's internal ranking, and it is not an official metric of, and is not endorsed by, any AI platform.

12.3 A Report is provided for information only. It is not legal, financial, investment, tax, accounting or other professional advice, and must not be relied on as a substitute for advice from a qualified professional who knows your circumstances.

12.4 We do not guarantee any outcome. We do not promise that your visibility, Signal Score, ranking position, traffic, citations, leads or revenue will improve, whether or not you follow a Report's recommendations. Results depend on execution, competition, and the independent decisions of AI platforms and search engines, none of which is within our control. Any projection, forecast or "potential" figure is a model, clearly labelled as such, and is not a promise.

12.5 You are responsible for reviewing any recommendation before acting on it and for the consequences of acting on it.

The Services depend on third parties (including AI providers, data providers, our payment processor and our hosting and analytics providers) and contain links to third-party sites. We are not responsible for the availability, accuracy, content, products or practices of third parties, and a link is not an endorsement.

14. Acceptable use

Your use of the Services is subject to our Acceptable Use Policy, which forms part of these Terms.

15. Disclaimer of warranties

To the fullest extent permitted by law, the Services and all Reports are provided "as is" and "as available", without warranty of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted or error-free operation.

Some jurisdictions do not allow the exclusion of certain warranties. Where that applies to you, this section applies only to the extent permitted.

16. Limitation of liability

16.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for any loss of profits, revenue, business, goodwill, data, or anticipated savings, however caused, whether or not we were advised such loss was possible.

16.2 Our total aggregate liability arising out of or in connection with these Terms and the Services — whether in contract, tort (including negligence), statute or otherwise — is limited to the greater of (a) the total amount you actually paid us in the twelve (12) months before the event giving rise to the claim, or (b) one hundred United States dollars (US$100).

16.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability under mandatory consumer-protection law.

16.4 The allocation of risk in this section is a fundamental basis of the bargain between us and is reflected in our pricing.

17. Indemnity

You will indemnify and hold us harmless against any claim, loss, liability, damage, cost and reasonable legal fees arising from your breach of these Terms or the Acceptable Use Policy, your misuse of the Services or a Report, or your infringement of a third party's rights.

18. Term, suspension and termination

These Terms apply for as long as you use the Services. You may stop at any time and ask us to close your account.

We may suspend or terminate your access immediately if you breach these Terms or the Acceptable Use Policy, if required by law, or to protect the Services or other users. Termination does not entitle you to a refund of an Audit already generated, and does not revoke the licence in section 9 for Reports you lawfully purchased.

Sections 7, 9, 10, 12, 15, 16, 17, 20 and 21 survive termination.

19. Changes to these Terms

We may update these Terms. The "last updated" date at the top always shows the current version. Material changes take effect when posted and apply to use of the Services and to Orders placed after that date; they do not retroactively change an Order you already placed. Continuing to use the Services after a change means you accept the updated Terms.

20. Governing law and jurisdiction

These Terms and any dispute arising out of them or the Services are governed by the laws of the State of Israel, without regard to conflict-of-laws rules. The exclusive jurisdiction and venue for any dispute is the competent courts of Tel Aviv-Yafo, Israel.

If you are a consumer resident in a jurisdiction whose law grants you the protection of mandatory local rules or the right to bring proceedings locally, this section does not deprive you of those rights.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. General

21.1 Entire agreement. These Terms, together with the Refund Policy, Privacy Policy, Cookie Policy, Acceptable Use Policy and Rankings & Editorial Disclaimer, are the entire agreement between us on their subject matter and replace any prior understanding.

21.2 Severability. If a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed, and the rest remains in force.

21.3 No waiver. Not enforcing a right is not a waiver of it.

21.4 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

21.5 Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including outages, changes or restrictions imposed by third-party AI providers.

21.6 No agency. Nothing here creates a partnership, joint venture, employment or agency relationship.

21.7 Notices. Legal notices to us go to legal@topcitationsignal.com. Notices to you go to the email on your account.

22. Contact

[REGISTERED NAME] [REGISTERED ADDRESS], Israel [COMPANY OR VAT NUMBER]